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Knowledgebase

Comic: Three panels showing how the Knowledgebase works — upload files, teach by chatting, AI remembers for everyone

The Knowledgebase is the AI assistant’s memory. It stores information about your business — return policies, product guides, vendor contacts, store procedures — and the AI reads it to answer your team’s questions accurately.

How It Works

Section titled “How It Works”
  1. Upload files — Drop PDFs, Word docs, or text files into the Knowledgebase. The AI extracts the content and makes it searchable.
  2. Teach it by chatting — Tell the AI to remember something in a conversation: “Save our return policy: 30 days with receipt.” It writes it to the Knowledgebase automatically.
  3. Everyone benefits — When anyone on your team asks a question, the AI checks the Knowledgebase first. The answer comes from your actual business information, not a guess.

Adding Information

Section titled “Adding Information”

There are two ways to add content:

  • Upload files — Click the Upload button (bottom-right corner) to upload documents. Supported formats: PDF, Word, TXT, CSV, Markdown, HTML, JSON, XML, and YAML. Up to 20 files at a time, 50 MB each.

Knowledgebase page with the document tree on the left and content on the right. A red arrow points to the Upload button in the bottom-right corner.

  • Ask the AI — In any chat conversation, ask the AI to save information. For example: “Add to the knowledgebase: our store hours are Mon–Sat 7am–8pm, Sun 9am–5pm.”

Browsing and Editing

Section titled “Browsing and Editing”

The left panel shows all documents organized in a tree. Click any document to view its contents.

Admins and managers can edit documents directly — click the title or content to make changes, then save. You can also move documents to different paths or delete them.

Documents marked read-only are shared across all FastQuery customers (like this guide). Your organization’s own documents are fully editable.

Version History

Section titled “Version History”

Every time you save changes to a document, the previous version is automatically preserved. To view past versions:

  1. Open a document and click the History button at the bottom.
  2. The left panel shows all saved versions with the editor’s name and timestamp.
  3. Select a version to see what would change if you restored it — green highlights show content that would be added back, and red highlights show content that would be removed.
  4. Click Restore this version to revert the document.

Version History dialog showing a list of past versions on the left and a content diff on the right. Green-highlighted lines show content that would be restored, red-highlighted lines show content that would be removed.

Deleted documents can be recovered within 30 days. After that, they are permanently removed.