Frequently Asked Questions
Find answers to common questions about FastQuery below. If you don’t see what you’re looking for, reach out to your admin or our support team.
Getting Started
Section titled “Getting Started”Q: What devices does FastQuery support? A: FastQuery works on iOS and Android phones (including Zebra enterprise devices), plus any modern web browser for the web dashboard. Use the mobile app on the floor and the web dashboard at your desk.
Q: How do I reset my password? A: FastQuery uses sign-in providers like Google, Microsoft, Yahoo, and Apple. To reset your password, go to your provider’s account settings page and reset it there. FastQuery doesn’t store passwords directly.
Q: Can I use FastQuery on multiple devices? A: Yes! Sign in on as many devices as you like — your phone, a shared store tablet, your home computer, whatever works. Your data syncs across all of them automatically.
Q: What happens if I lose internet connection? A: The app will display an offline banner at the top of the screen. You’ll need an internet connection to use FastQuery since it relies on real-time data from your inventory system and the AI assistant. Reconnect to Wi-Fi or cellular data to get back up and running.
AI Assistant
Section titled “AI Assistant”Q: How accurate is the AI’s inventory information? A: The AI pulls directly from your live inventory data, which syncs from your POS system. It’s as accurate as your most recent sync. You can check the web dashboard to see exactly when your data was last updated.
Q: Can the AI make mistakes? A: FastQuery is highly capable — it answers inventory questions accurately, creates tasks and posts on your behalf, and understands natural language including voice input. That said, no AI is perfect. For high-stakes decisions like large orders or customer commitments, verify the details directly. You can provide feedback on any response to help improve results over time.
Q: Does the AI learn from my conversations? A: No. The AI does not train on your conversations. Your data is private and secure. The AI uses your inventory and product data to answer questions, but your conversations are not used for model training.
Q: Can I undo something the AI created? A: Yes. Tasks and posts created by the AI can be edited or deleted just like anything you create manually. Nothing the AI does is permanent or irreversible.
Inventory
Section titled “Inventory”Q: How often does inventory sync? A: This depends on your POS integration. Most systems sync daily, but some support more frequent updates. Check with your admin or look at the last sync time on the web dashboard for your specific schedule.
Q: Why is a product showing the wrong quantity? A: Inventory data comes from your POS system. If quantities seem off, check your POS first to make sure recent transactions have been recorded. The last sync time is visible on the web dashboard — if the sync is outdated, that may explain the discrepancy.
Q: What are synthetic UPCs? A: Some products in your system don’t have a real manufacturer UPC. FastQuery assigns these products a synthetic UPC (you’ll notice it starts with an “s”). These are internal identifiers that FastQuery uses to track the product. They work just like regular UPCs within the app.
Q: Can I assign a task to multiple people? A: Yes. When creating a task, you can assign it to one or more team members. Everyone assigned will receive notifications and can update the task’s status.
Q: What happens when a recurring task isn’t completed? A: When a new instance of a recurring task is created, the previous uncompleted instance is automatically closed. If this happens 5 times in a row (meaning the task goes uncompleted for 5 consecutive cycles), the recurring schedule is automatically turned off to prevent notification spam. You’ll need to create a new recurring task if you want to restart it.
Q: Can I create tasks from the web app? A: Yes. The web dashboard supports full task creation and management — including assigning team members, setting due dates, adding descriptions, and attaching photos.
Account & Billing
Section titled “Account & Billing”Q: How do I change my role? A: Only admins can change user roles. If you need your role updated, ask your organization’s admin to make the change from the admin panel on the web dashboard.
Q: Can I switch between locations? A: Yes. If your organization has multiple store locations, use the location selector in the app or web dashboard to switch your active location. Your conversations and tasks are specific to each location.
Q: How is billing calculated? A: Each store location is billed separately based on its tier: Small, Medium, or Large. Tiers are determined by your inventory size and number of users. Your admin can view billing details on the web dashboard.
Q: Is there a free trial? A: Yes! New organizations get a 30-day free trial with full access to all features. No credit card required to start.
Privacy & Security
Section titled “Privacy & Security”Q: Is my data secure? A: Yes. FastQuery uses industry-standard security practices including encrypted connections (TLS), secure authentication through OAuth providers, and SOC 2 compliance measures. Your data is protected at every level.
Q: Who can see my conversations with the AI? A: Your conversations with the AI assistant are private to you. Other team members and admins cannot see your chat history.
Q: Can I export my data? A: Yes. Inventory data can be exported from the inventory grid on the web dashboard. Use the export option to download your data in a standard format.