Choosing How the AI Responds

On mobile, a small button next to the chat input controls which AI model answers your question — it lets you trade speed for depth, or hand that choice to the app. The web dashboard keeps it simpler: every chat runs on the standard Smart model, and when a question deserves more, you escalate it with Think Harder or start an Advanced Mode chat.

On Mobile: Auto, Fast, and Smart

Mobile starts on Auto, which looks at each question as you send it and picks the model that fits — you don’t have to decide. When your question looks like something you’d ask with a customer standing right there — “do we have this?”, “what’s the price?”, “is this compatible?” — it uses the fast model so you get an answer in seconds. For everything else (planning, research, anything that can wait a beat) it uses the smarter model. The button’s icon shows what Auto chose, so the pick is never hidden from you.

Tap the button to cycle through the modes yourself: Auto → Fast → Smart → back to Auto.

• Fast — quick responses, good for simple lookups on the floor.
• Smart — more careful, good for tougher questions.

On the Web: Smart

The web dashboard always answers on Smart — the standard model, right for everyday questions, and there’s no model button to manage. For a question that needs careful, multi-step reasoning — a deep analysis, a tricky compatibility question, a plan you want done right — use Think Harder below, or start an Advanced Mode chat when the whole conversation deserves the most capable model.

Advanced Mode Chats

An Advanced Mode chat has no model button at all: the whole conversation runs on Max — the most capable model — with access to your store’s operational data, locked in when the chat starts. Think Harder is hidden there too — every answer already comes from the top model.

Think Harder

Not happy with an answer? Under the AI’s latest reply there’s a Think Harder button — tap it and the same question is re-run on Max, the most capable model. It works on both mobile and web, it’s part of the subscription (it never draws on the advanced budget), and it’s the quickest way to escalate a single question.

Sticky for the Day

When you pick a mode on mobile, the AI keeps using it for the rest of the day, then reverts to Auto — so you’re back to the everyday setup. There’s nothing to reset; just tap back any time if you want it sooner.

Which Should I Use?

Leave it on the default. Reach for Fast when you specifically want instant answers, and for Think Harder — or an Advanced Mode chat — when a question deserves the most capable model.